Frequently Asked Questions
Got questions? If you don’t find the answer you’re looking for, please call us toll free at 1-866-BEYOND-5.
Do I need to be a member to visit Burke Williams?
Memberships are not required to enjoy a Burke Williams visit but members do enjoy extended benefits. We invite you to request additional information from the Burke Williams location of your choice or visit the Membership page on our website for more information.
Are reservations required?
Yes. Reservations are required to receive spa treatments. Reservations can be made by clicking here or by calling 1-866-BEYOND-5.
What is your age policy?
Spa guests must be at least 18 years of age. Those aged 16 and 17 are eligible to receive facial treatments and nail care only and must be accompanied, at all times, by their parent or legal guardian of at least 25 years of age. Guests under the age of 18 may not enter or use the spa facilities.
What should I bring with me when I visit the spa?
You will need a valid form of identification (driver’s license or passport) to check in at Burke Williams. Towels, robes, slippers and a variety of toiletries are all provided. We also provide blow dryers, curling irons and straightening irons for your convenience. Swimsuits are not required in our spa areas but we do suggest that you bring one if you would feel more comfortable. When you arrive at Burke Williams, you will be given a locker. However, we do suggest that you leave any valuables or jewelry at home.
How much time should I allow before my appointment?
To fully enjoy all of our spa amenities, we recommend you arrive at least an hour before your scheduled appointment time. Two hours would be even better. However, if you are unable to take that much time out of your day, we recommend you arrive at least a half hour prior to your appointment time. This will give you time to check in and change so that you can meet your therapist in our lounge area on time. After your appointment is over, you are welcome to return to our spa area, Quiet Room or lounge and enjoy our facilities for as long as you would like.
Do you offer gift certificates?
Yes. Gift certificates can be purchased by clicking here, at all of our locations, or by calling 1-866-BEYOND-5.
Can I just use the spa amenities at Burke Williams?
Spa use is available in most of our locations for $45/day Monday thru Thursday. In order to avoid over-crowding, spa use is not available Friday through Sunday. On these days, we welcome you to enjoy the spa amenities only in conjunction with one of our amazing treatments. (Spa use is only available in our West Hollywood location when you book a service valued at $55 or more.)
Can I bring alcohol to Burke Williams?
In order to insure the safety of all of our guests, alcohol is not permitted in our spas. (If you are planning a special event, please contact our Group Events department or speak with a Spa General Manager to learn more about special accommodations that can be made for your group.)
What’s your cancellation policy?
At Burke Williams, we have reserved your appointment especially for you. We would appreciate your understanding and cooperation with regard to cancellation. If you have scheduled 1 or 2 hours of appointment time and find that you must cancel or reschedule, please do so at least 4 hours prior to your scheduled time. If you have scheduled 3 to 5 hours of appointment time and find that you must cancel or reschedule, please do so at least 24 hours in advance. VISA , MasterCard, Discover or American Express account numbers will be taken for all appointments. If appointments are not canceled within the designated time, your account will be charged in full.